Information at work.
Companies that offer products and services online have quickly caught on to how chatbots can help them turn visits into sales. Some even get very creative to boost their conversion rate. How does customer service fit into all this? Chatbots go largely underutilized when it comes to customer service. According to a study by chatbot […]
So you’re already comfortable working with code examples in your documentation. Maybe you’ve even read our article about inserting code snippets in Flare with Prism.js. But now that you have a taste of the possibilities that can take your code from boring to beautiful, are you itching for new ways to step up your game […]
When it comes to your HTML output, it can be tricky to insert code that is highly readable, visually appealing, and up to software developers’ expectations. Fortunately, we have an easy way to make that happen! They say that form follows function, but we all want our documentation to be eye-catching. If you work in […]
If you develop customized projects for your clients, you know how important it is to put your experience to good use to avoid starting from scratch every time, even if each project is unique. But if you provide clients with documentation, how do you make sure it’s both unique and adapted to each project, without […]
So, you’ve decided to seek help to produce your technical documentation? Maybe even our article “Outsource or Hire? A few thoughts to help you choose” helped you decide? All you have to do now is make sure everything goes smoothly. Your documentation has to be produced as efficiently as possible and, especially, it has to […]
You may be a small- or medium-sized company, sometimes your technical documentation needs are very big! But are they big enough to hire a full-time writer? Or would it be more cost-effective to outsource your documentation? After all, you call on external resources to design your web site, do your book keeping and resolve legal […]
So, you’re ready? You’ve taken a hard look and admitted that your technical documentation could be, well, better? It now seems obvious that asking your tech people to write user guides really is a bad use of their skills? You’ve made a decision: You’re going to hire a professional to produce technical documentation worthy of […]
If you’re one to believe technical documentation goes unread, you may well end up wondering what the point of investing time and money in technical documentation is. But what if that’s actually not the right question? Technical documentation isn’t literature As Mark Baker points out in Users’ Advocate: Nobody Reads Documentation, “People read novels. They don’t […]
