Articles

31/012017

Content management support for an online help tool

Need Equipped with an online help tool with thousands of pages of information, our client’s customer service department struggled to answer calls within reasonable time frames. One thing was clear: we had to find a way to improve the tool to help their customer service staff become more efficient. Solution Solving this problem wasn’t easy. […]

31/012017

Technical translation and writing

Need In big companies like Alstom, documentation needs are, well, big! And they can sometimes overwhelm in-house capacities. Alstom must be able to count on external writers and translators when its people get bogged down. But, with such complicated systems to document, it can’t turn to just anyone. Solution Since 2006, Alstom has counted on […]