In your company, it’s surely not information that’s lacking. But a lot of information probably means a lot of information that’s tough to find, understand and keep up to date. When you have lots of large projects to finish and are always asked to do more with less, make sure your information is working for you, not against you.
Putting information to work is effective
With adapted tools, even large organizations can hum at full efficiency. Give your employees what they need to work and perform better: information that is exact, easy to understand and easy to use.
Operations
Help your teams develop...
Does your staff stumble too frequently over information that’s hard to find, outdated or inconsistent from one document to the next? Is it bogging down your processes?
...and use information
With more than 10 years of experience with public companies and organizations, Lios can help you answer the most important questions of when, what and how to document. You can then better develop, disseminate and maintain your documentation, and facilitate its use.
Customer service
The best answers are those your customers find on their own...
When customers consult your documentation, they just want one thing: to find the answer that will fix their problem quickly. So, give them the tools they need: guides, online help, FAQs, tutorials and other truly useful tools.
...or by phone or chat
Your customers prefer contacting you directly? Great! Your customer service department is standing by! But make sure your reps have the tools they need to give customers fast and accurate support. Equipped with Lios’s task support documents, knowledge bases and other well-designed tools, your reps will always have the information they need right before their eyes.
Training and knowledge sharing
Preserving knowledge, transferring skills...
Frequent changes in staff? Make sure your people are always trained to do great work. After all, your knowledge shouldn’t retire with your employees.
...thanks to the right tools
Mentoring, workshops, training and self-directed learning modules, online knowledge transfer tools and task support documentation… Lios provides everything you need to get your new recruits into the swing of things and to hang on to your seasoned staff’s wealth of expertise.