Processes for technical documentation and a knowledge sharing tool

Project for Newtrax

Newtrax is a leading provider of safety, productivity and analytics solutions to the global underground hard-rock mining industry.

Our challenge was producing and maintaining quality installation and user manuals without any experience in technical documentation! Lios helped us implement in-house technical documentation processes, using tools that we had already (so no additional cost). Lios’s help was precious and we wouldn’t have gotten where we are at today without them.

Myriam Pelletier

Director, R&D


Communication is key when product development involves multiple players in different groups. In 2011, Newtrax wanted to give its staff a tool that would favour in-house communication and information sharing.


Called in to help, Lios advised and guided Newtrax in using its knowledge sharing tool to better meet the company’s needs. Lios then walked Newtrax through creating models for each type of information to be shared and set up working methods to facilitate collaboration throughout product development, right up to the publication of documentation.