{"id":750,"date":"2017-02-03T13:56:36","date_gmt":"2017-02-03T18:56:36","guid":{"rendered":"http:\/\/samueldube.com\/demo\/lios\/logiciels-et-technologies\/"},"modified":"2025-04-21T09:46:47","modified_gmt":"2025-04-21T13:46:47","slug":"software-and-technology","status":"publish","type":"page","link":"https:\/\/www.lios.ca\/en\/industries\/software-and-technology\/","title":{"rendered":"Software and technology"},"content":{"rendered":"
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To stay competitive, you know you have to constantly update your products, develop new functionalities and improve your interface. But did you know that leaving your users without tools for your products threatens your customer retention and reputation?<\/span><\/p>\n

Plan your documentation and get a head start<\/strong><\/h2>\n

With new versions coming out at an ever faster pace, you have to organize your documentation to make it easy to produce and maintain. Better yet, if you integrate documentation into your product development process, it will always be ready on time.<\/span><\/p>\n\t\n\t\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div>

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\n 20<\/span>\n years of experience in technical communication<\/span>\n <\/div>\n <\/div>\n\n

Contact Us<\/h3>\n

We carefully analyze each request to offer services adapted to each project.

Talk to us<\/a><\/p>\n\n <\/div>\n<\/div><\/div><\/div><\/div><\/div>

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Improve your<\/h2>\t\n\t\n\t\n<\/div><\/div><\/div><\/div><\/div><\/div>
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Sales and marketing<\/h3>\n\t\t\t<\/div>\t\n\t\t<\/div>\n\t\t\t\t
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Help your clients make the right choices<\/strong><\/h4>\n

Give your customers the information they need to choose the product that best meets their needs.
By providing them with thorough and quality documentation that inspires trust, you\u2019ll show your customers they can count on you. And you\u2019ll enjoy a clear competitive edge.<\/p>\n

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Equip your sales team, agents and distributor<\/strong>s<\/h4>\n

Give your team what it needs to exceed expectations. Give them the technical materials that attract and convince future customers.
\nWell-done demos, training<\/a>, sales materials and technical documentation<\/a> are all tools in your sales team\u2019s toolbox.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\t\n\n<\/div><\/div><\/div><\/div><\/div>

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Customer service<\/h3>\n\t\t\t<\/div>\t\n\t\t<\/div>\n\t\t\t\t
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The best answers are those your customers find<\/strong>
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When customers consult your documentation, they just want one thing: to find the answer that will fix their problem quickly. So, give them the tools they need: guides, online help, FAQ, <\/a>tutorials<\/a>, and other truly useful tools.<\/p>\n

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...or by phone or <\/strong>chat<\/h4>\n

Your customers prefer contacting you directly? Great! Your customer service department is standing by! But make sure your reps have the tools they need to give customers fast and accurate support. Equipped with Lios\u2019s task support documents<\/a>, knowledge bases and other well-designed tools, your reps will always have the information they need right before their eyes.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\t\n\n<\/div><\/div><\/div><\/div><\/div>

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Staff training<\/h3>\n\t\t\t<\/div>\t\n\t\t<\/div>\n\t\t\t\t
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How much is chaos <\/strong>costing you<\/strong>?<\/h4>\n

Probably too much!
In lost time and productivity. In missed business opportunities. In lowered client satisfaction. In high staff turnover. And maybe even in damage to your reputation.<\/p>\n

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Clearing up confusion pays off<\/strong><\/h4>\n

With quality user and maintenance manuals<\/a>, task support documentation, working procedures<\/a> and knowledge bases, you\u2019ll give your team the tools to do its work well. What do you get out of it? An optimized production line, constant product quality and, especially, more efficient staff.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\t\n\n<\/div><\/div><\/div><\/div><\/div>

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That\u2019s all we do<\/strong><\/h2>\n

We are technical documentation experts. We know how to produce content that is truly helpful: easy to find, easy to understand and easy to use.<\/p>\n

I need:<\/h6>\n\t\n\t