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<\/p>\nMany managers think that because their staff knows their products like the back of its hand, documentation is best produced in-house.<\/p>\n
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Contrary to what some may think, outsourcing your technical documentation may be a better choice since knowing your product is only part of producing quality documentation. While it\u2019s true that your in-house staff knows the intimate workings of your product, they may or may not be the best ones to write its technical documentation. Your masterminds are designers and engineers, not communicators! Producing quality technical documentation takes its own set of professional skills that, like those of any manager or lineman, take years to develop and hone.<\/p>\n
With a bit of effort, good listening and spot-on questions, an external resource will also understand your product\u2019s ins and outs. Equipped with communication skills, cutting-edge IT tools and industry best practices, an external technical writing team will be able to explain your products\u2019 workings in your stead, maybe even better than you can!<\/p>\n
Outsourcing your technical documentation to\u00a0professional communicators means you get the best of both worlds. External resources entirely dedicated to your project free up your staff to do what\u00a0they do best while your documentation receives the attention it deserves (not just the left-overs in your staff\u2019s busy schedule!). This makes costs and deadlines more predictable, saving time and money for your company.<\/p>\n
And of course, you\u2019re still the boss. While an external firm may generate and propose the first drafts of your documentation, you and your staff will play a crucial role in validating and commenting technical content. In other words, doing what it does best, your team will work hand-in-hand with external technical writers as they do what they do best. The result? Top-notch technical documentation.<\/p>\n