{"id":3462,"date":"2023-09-27T09:00:10","date_gmt":"2023-09-27T13:00:10","guid":{"rendered":"http:\/\/www.lios.ca\/?p=3462"},"modified":"2023-09-27T15:40:18","modified_gmt":"2023-09-27T19:40:18","slug":"concept-task-reference","status":"publish","type":"post","link":"https:\/\/www.lios.ca\/en\/blogue\/concept-task-reference\/","title":{"rendered":"Concept, task, reference: three types of technical documentation"},"content":{"rendered":"<p>One of the most important aspects of technical writing is effective organization, which not only improves your content\u2019s quality and ease of use, but makes it easier to revise and reuse. One common method for organizing content is <b>DITA <\/b>(Darwin Information Typing Architecture): a modular approach to creating content that emphasizes topic-based writing.<\/p>\n<p>In topic-based writing, content is split into a number of topics that deal with individual subjects. In this article, we\u2019ll focus on DITA\u2019s information typing framework, which involves sorting topics into one of three categories: concept, task, or reference.<\/p>\n<ul>\n<li aria-level=\"1\">A<b> concept <\/b>topic gives an overall explanation of a subject.<\/li>\n<li aria-level=\"1\">A <b>task<\/b> topic gives instructions for completing a task.<\/li>\n<li aria-level=\"1\">A <b>reference<\/b> topic gives specific facts.<\/li>\n<\/ul>\n<p>DITA requires you to identify what kind of information you\u2019re presenting to the reader and organize it into separate topics. Most technical documentation uses all three types of topics.<\/p>\n<p>The way you use information typing varies depending on the documentation\u2019s length. Longer documents will usually have multiple topics of each information type, and they may be organized differently than shorter documents, which could have only one or two topics in each information type.<\/p>\n<p>For example, let\u2019s say you\u2019re writing a guide to using a library\u2019s 3D printer. You might use the three information types in the following way for long and short documents:<\/p>\n<table border=\"1px solid;\" width=\"100%;\">\n<tbody>\n<tr>\n<td style=\"padding: 1em;\"><b>Information type<\/b><\/td>\n<td style=\"padding: 1em;\"><b>Quick start guide (short document)<\/b><\/td>\n<td style=\"padding: 1em;\"><b>User guide (long document)<\/b><\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 1em;\"><b>Concept<\/b><\/td>\n<td style=\"padding: 1em;\">\n<ul>\n<li aria-level=\"1\">3D printer services at the library<\/li>\n<\/ul>\n<\/td>\n<td style=\"padding: 1em;\">\n<ul>\n<li aria-level=\"1\">3D printer services at the library<\/li>\n<li aria-level=\"1\">3D printing files<\/li>\n<li aria-level=\"1\">Common uses for a 3D printer<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 1em;\"><b>Reference<\/b><\/td>\n<td style=\"padding: 1em;\">\n<ul>\n<li aria-level=\"1\">Table: Costs for 3D printing<\/li>\n<li aria-level=\"1\">List: Library locations with 3D printers<\/li>\n<\/ul>\n<\/td>\n<td style=\"padding: 1em;\">\n<ul>\n<li aria-level=\"1\">Table: Costs for 3D printing<\/li>\n<li aria-level=\"1\">List: Library locations with 3D printers<\/li>\n<li aria-level=\"1\">Appendix: Third-party resources for 3D printing<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 1em;\"><b>Task<\/b><\/td>\n<td style=\"padding: 1em;\">\n<ul>\n<li aria-level=\"1\">Using a 3D printer<\/li>\n<li aria-level=\"1\">Troubleshooting the most common issues<\/li>\n<\/ul>\n<\/td>\n<td style=\"padding: 1em;\">\n<ul>\n<li aria-level=\"1\">Using a 3D printer<\/li>\n<li aria-level=\"1\">Troubleshooting potential issues<\/li>\n<li aria-level=\"1\">Finding suitable printing files<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Organizing these topics by type helps the reader use your content more efficiently. Ideally, each topic has its own heading within the document.<\/p>\n<h2>Writing concept, reference, and task topics<\/h2>\n<p>When writing topics, use different formatting and structuring for different topic types. This will make your content easier to read and understand.<\/p>\n<h3>Writing topic titles<\/h3>\n<p>Use parallel topic titles for different information types, like in the table below:<\/p>\n<table border=\"1px solid;\" width=\"100%;\">\n<tbody>\n<tr>\n<td><\/td>\n<td style=\"padding: 1em;\"><b>Concept<\/b><\/td>\n<td style=\"padding: 1em;\"><b>Reference<\/b><\/td>\n<td style=\"padding: 1em;\"><b>Task<\/b><\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 1em;\"><b>Begin with<\/b><\/td>\n<td style=\"padding: 1em;\">Noun or noun phrase<\/td>\n<td style=\"padding: 1em;\">Noun<\/td>\n<td style=\"padding: 1em;\">Gerund<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 1em;\"><b>Example<\/b><\/td>\n<td style=\"padding: 1em;\">\u201c3D printer services at the library\u201d<\/td>\n<td style=\"padding: 1em;\">\u201cCosts for 3D printing\u201d<\/td>\n<td style=\"padding: 1em;\">\u201cUsing a 3D printer\u201d<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"-moz-border-radius: 6px; -webkit-border-radius: 6px; background-color: #e6eecf; border: solid 1px #8ca83d; border-radius: 6px; overflow: hidden; padding: 15px 30px; text-indent: 0px; margin-top: 15px;\"><strong>Tip:<\/strong> There are multiple ways to title topics. For instance, concept topics can have a question as a title, like \u201cHow does a 3D printer work?\u201d. The key is to be consistent across topic types when writing content.<\/p>\n<h3>Structuring topics<\/h3>\n<p>For concept topics, use full sentences and paragraphs. Since you\u2019re providing an overview or explanation, writing short paragraphs is usually a good way to engage the reader.<\/p>\n<figure id=\"attachment_3463\" aria-describedby=\"caption-attachment-3463\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3463 size-full\" src=\"http:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-1-e1688601528517.png\" alt=\"A screenshot of a grammar textbook by Goold Brown from Wikisource. It shows an introduction to the subject of syntax.\" width=\"600\" height=\"109\" srcset=\"https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-1-e1688601528517.png 600w, https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-1-e1688601528517-320x58.png 320w, https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-1-e1688601528517-168x31.png 168w, https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-1-e1688601528517-580x105.png 580w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-3463\" class=\"wp-caption-text\"><a href=\"https:\/\/en.wikisource.org\/wiki\/The_Grammar_of_English_Grammars\/Part_III\" target=\"_blank\" rel=\"noopener\">source<\/a> | <a href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/4.0\/\" target=\"_blank\" rel=\"noopener\">license<\/a><\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>For task topics, use ordered lists. Each step usually describes one action, and the steps are presented in the order that the reader will perform them.<\/p>\n<figure id=\"attachment_3465\" aria-describedby=\"caption-attachment-3465\" style=\"width: 600px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3465 size-full\" src=\"http:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-2-e1688601802247.png\" alt=\"A screenshot from an Lios article explaining how to include code examples in MadCap Flare. It shows the first three steps of a procedure.\" width=\"600\" height=\"285\" srcset=\"https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-2-e1688601802247.png 600w, https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-2-e1688601802247-320x152.png 320w, https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-2-e1688601802247-168x80.png 168w, https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-2-e1688601802247-580x276.png 580w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><figcaption id=\"caption-attachment-3465\" class=\"wp-caption-text\"><a href=\"http:\/\/www.lios.ca\/en\/blogue\/how-to-insert-pretty-code-examples-in-madcap-flare\/\" target=\"_blank\" rel=\"noopener\">source<\/a><\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>For reference topics, use tables and\/or lists. Use tables to display product specifications for multiple products and\/or scenarios, and lists to define terminology or identify required supplies.<\/p>\n<figure id=\"attachment_3467\" aria-describedby=\"caption-attachment-3467\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3467 size-full\" src=\"http:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-3-e1688601871986.png\" alt=\"A screenshot from the Wikipedia article on gold. It shows a list of properties, including melting and boiling points and density, as well as a table showing vapour pressure.\" width=\"300\" height=\"365\" srcset=\"https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-3-e1688601871986.png 300w, https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-3-e1688601871986-230x280.png 230w, https:\/\/www.lios.ca\/wp-content\/uploads\/2023\/07\/concept-task-reference-3-e1688601871986-100x122.png 100w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-3467\" class=\"wp-caption-text\"><a href=\"https:\/\/en.wikipedia.org\/wiki\/Gold\" target=\"_blank\" rel=\"noopener\">source<\/a> | <a href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/4.0\/\" target=\"_blank\" rel=\"noopener\">license<\/a><\/figcaption><\/figure>\n<h2>Ordering topics<\/h2>\n<p>Organizing your content consistently will help the reader predict where they can find the information they need, even if they read the content out of order.<\/p>\n<p>When structuring a document, use a concept topic as an introduction &#8211; it explains why the document exists, who it\u2019s for, and what a reader can expect to find in the related task and reference topics. Depending on the subject, the next section may be a task or reference topic.<\/p>\n<p style=\"-moz-border-radius: 6px; -webkit-border-radius: 6px; background-color: #cfe3ea; border: solid 1px #666666; border-radius: 6px; overflow: hidden; padding: 15px 30px; text-indent: 0px; margin-top: 15px;\"><strong>Example:<\/strong> A user manual for a pair of earbuds would start with an introduction to the product (concept), describe how to perform some key functions (task), and end with a table listing the device\u2019s specifications (reference).<\/p>\n<p style=\"-moz-border-radius: 6px; -webkit-border-radius: 6px; background-color: #cfe3ea; border: solid 1px #666666; border-radius: 6px; overflow: hidden; padding: 15px 30px; text-indent: 0px; margin-top: 15px;\"><strong>Example:<\/strong> A recipe would start with an explanation of what you\u2019re about to make (concept), follow with a list of ingredients and tools (reference), and end with instructions (task).<\/p>\n<p>Consider the topic\u2019s subject, in addition to its information type, when organizing topics. For longer documents, grouping topics by subject, and then organizing within those subjects by concept-task-reference or another order is usually the best method.<\/p>\n<h2>Final thoughts<\/h2>\n<p>The DITA framework helps you create better technical content. From the writer\u2019s perspective, DITA helps create content that is easy to repurpose and reorganize, which saves time and improves consistency. From the reader\u2019s perspective, the content is easy to navigate, which makes it easy to use. Using DITA will help you create higher-quality technical content in less time.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One of the most important aspects of technical writing is effective organization, which not only improves your content\u2019s quality and ease of use, but makes it easier to revise and reuse. One common method for organizing content is DITA (Darwin Information Typing Architecture): a modular approach to creating content that emphasizes topic-based writing. In topic-based [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[37,39],"tags":[],"class_list":["post-3462","post","type-post","status-publish","format-standard","hentry","category-information-architecture","category-technical-writing-and-documentation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Concept, task, reference: three types of technical documentation - Lios<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.lios.ca\/en\/blogue\/concept-task-reference\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Concept, task, reference: three types of technical documentation - Lios\" \/>\n<meta property=\"og:description\" content=\"One of the most important aspects of technical writing is effective organization, which not only improves your content\u2019s quality and ease of use, but makes it easier to revise and reuse. One common method for organizing content is DITA (Darwin Information Typing Architecture): a modular approach to creating content that emphasizes topic-based writing. 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