Do you wish that you could be available for your customers around the clock? Get back to them more quickly? Reduce the workload on your customer service and technical support teams by preventing them from having to constantly answer the same simple questions? With a well-designed chatbot, you can!
A chatbot can be an excellent tool to support both your customers and your customer service department. But to make that happen, it’s important to define exactly how it will fit into your customer service strategy and ensure that its content is simple, clear, and to the point. Lios can work with you to design a chatbot that will give your customers quick access to the information or resources they need to resolve their issues.
Years of expertise at your service!
With years of specialized experience in technical communication consulting and content development, Lios can help you:
- Define your customer service objectives
- Learn how a chatbot can fit into your customer service strategy
- Find the right type of chatbot (based on AI or choices/FAQs)
- Shape the personality of your chatbot
- Create conversation flows
- Develop content
- Test content
- Analyze interactions and usage data
- Update and improve the chatbot