Last updated: September 22, 2023 - Version 1.0
The purpose of this policy is to inform all users of our website, as well as all our current, past, and future customers, about our methods to respect and protect personal and confidential information.
1 Collection of Personal Information
When you visit our website, it is possible that personal data about you, such as your name, address, e-mail address, telephone number, etc., may be collected. This information is only collected if you provide it voluntarily, for example by filling in a contact form or a callback request. Our commitment is to collect only essential and relevant information in order to respond to your service request.
2 Protection of Personal Information
We implement appropriate security measures to prevent unauthorized access, use or disclosure of your personal data. Access to your information is strictly limited to our company employees and partners involved in the process, only with your authorization and mutual consent. Each staff member or external resource working with our organization signs a confidentiality agreement.
3 Sharing of Personal Information
At no time do we trade, sell, rent or give your personal data to third parties for marketing or other purposes. We take steps to ensure that these third parties comply with strict security and confidentiality standards. In addition, we ensure that data is transferred securely.
4 Retention and Destruction of Personal Information
We retain your personal data for as long as is necessary to achieve the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is processed securely and in accordance with this policy. Once personal data is no longer required, we take care to delete or anonymize it. The destruction of information is carried out in a secure manner, thus ensuring the preservation of its confidentiality.
5.1 Definition of Different Types of Cookies Used
5.1.1 Functional Cookies
Functional cookies are essential for the proper functioning of the website. They are typically created in response to actions you have taken on the site, such as saving your privacy preferences or filling out forms. These cookies do not store any information that can personally identify you.
5.1.2 Statistics Cookies
Statistics cookies collect information about how you use the website, such as pages visited and links clicked. This data allows us to measure and improve website performance. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
Marketing cookies may be set on the website by our advertising partners or through the integration of social media sharing features. These companies can use them to create a profile of your interests and provide personalized ads on other websites.
5.1.4 Security Cookies
5.2 Enabling/Disabling and Deleting Cookies
You have the option to manage cookies through your browsers on different devices. Most browsers accept the installation of cookies by default. However, you can configure them to systematically reject all cookies or specify the source of those you wish to accept. You can also ask your browser to automatically delete cookies when it is closed or manually delete them regularly. It is important to note that the configuration of each browser is different, so please consult their help menu for specific instructions.
5.4 Third Parties
Overall, we assume responsibility for the protection of the personal information we hold. Individuals with access to personal information or involved in its management take all necessary measures to ensure its protection and compliance with this policy.
7 Rights of Access, Correction, and Withdrawal of Consent
You have the right to submit a request for access to the data we process about you. You also have the right to object to the processing of your data. If you wish, you can request an overview of your processed data in a commonly used format. Additionally, you have the option to request the correction or deletion of your data if it is inaccurate or outdated. In relevant cases, updated information will be communicated to third parties with access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and with reasonable notice. The implications of such withdrawal will be explained to you. You have the right to file an objection with our organization in the event of non-compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). If the issue persists, you also have the option to contact the Office of the Privacy Commissioner of Canada. If an individual wishes to exercise their rights of access, correction, or withdrawal of consent, they must submit a written request to the personal data protection officer. The appropriate contact information is specified in the "9. Personal Data Protection Officer" section.
8 Process for Handling Complaints Regarding the Protection of Personal Information
If someone wishes to file a complaint regarding the application of this policy or, more broadly, the security of their personal information, they must submit their request in writing by contacting the Personal Data Protection Officer, whose contact details are provided in the "9. Personal Data Protection Officer" section.
The complaint will be processed within a reasonable timeframe. A separate file will be created for each complaint received, including the complaint itself, an analysis, and supporting documents for the evaluation, as well as the response addressed to the person who filed the complaint. We are committed to handling all complaints received with strict confidentiality.
9 Personal Data Protection Officer
For any questions, concerns, or requests regarding this policy, please contact the personal data protection officer:
Pascal Viscogliosi, President
This policy was approved on September 22, 2023, by the personal data protection officer, whose professional contact details are displayed above.
11 Publication and Changes
We reserve the right to revise this privacy and confidentiality policy at any time. Changes will be published on our website and will take effect upon publication. We encourage you to regularly review this policy to stay informed about any updates.