April 2015 - Lios

28/042015

28/04/2015

Overhauling a Task Support Tool: Before You Dig In

Overhauling a task support tool may seem like a huge task. And in many cases, it is! How can you maximize your chances before heading off into the unknown? By properly preparing, of course! 1. Identify the problems, find the causes Calls that are too long or too numerous, employees who no longer meet […]

Content management
Task support and working procedures

14/042015

14/04/2015

The Topic-based Method: Giving Good Directions

As any travel writer knows, readers must be lead to the right destination with suggested itineraries to help them make the most of their trip. The same principle applies to technical writers using the topic-based method. They have to organize the various topics to guide users through their tasks. After all, as Marc Achtelig says, […]

Information architecture
Technical writing and documentation

Manufacturers

Software and technology

Public companies and organizations

Content editing

Consulting services

Content development

Technical writing and documentation

Training materials

MadCap Flare and content management tools

Technical editing

Chatbots

Manuals and online help

InDesign layouts

Task support and working procedures

Articles

Overhauling a Task Support Tool: Before You Dig In

The Topic-based Method: Giving Good Directions

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